Direct Debit Updates

Effective 1st June 2025, a surcharge of 1% will apply for all payments made via Visa and MasterCard. These surcharges are processing fees from card issuers. To avoid these fees, we encourage you to use Direct Debit Bank, which is fee-free.

For setup, visit My Account Settings or call 1300354788.

How the 1% Surcharge Works:

Starting with your June invoice, if you pay with a Visa or MasterCard, you'll see a separate line item for a 1% surcharge on the total invoice amount. This surcharge will then be debited in your payment for the following month's bill (July).

Remember, you can easily avoid this fee by choosing Direct Bank Debit!