Can I use my own modem?

If you wish to use your own modem, you’ll need to make sure your modem is not locked to a particular network- you can do so by contacting your provider. You’ll also need to make sure the modem is compatible with your specific NBN connection type. This is more relevant if you’re connecting to the NBN network for the first time or moving house for example.

We also recommend you have a good understanding of how to configure your modem if you wish to BYO as our technical support team may not be able to assist with the vast range of every make and model available for connection. Please be aware we are only able to provide limited assistance with BYO modems and are not responsible for any delays associated with connection if BYO modems are unable to be connected..

If you wish to use a phone line or call package, you’ll need to make sure your device supports VOIP services.