Mobile – Terms and Conditions


1. Service

Flip TV Pty Ltd (ABN 78 600 712 230) (Flip) provides Mobile Sim only plans. You can transfer your existing mobile number to Flip from your current provider, or Flip can provide you with a new mobile number. All new Flip sim cards come with active voicemail diversions. To set up voicemail from your mobile, Dial 321 and follow the prompts through the recorded tutorial. You will be asked to set up your PIN, Name and Greeting. To deactivate your voicemail dial ##002# from your handset.


2. Service Coverage

Available on the Optus Mobile Coverage Network


3. Plans

All plans are available only on direct debit through a nominated Credit Card. Mobile services are only available in selected coverage areas. The Service fees are charged on your first Flip invoice. You understand that mobile service fees are charged from the date Flip activates your mobile connection. Flip will rely on the mobile carrier for the activation date; as such, this date will be the start of the billing charges, irrespective of whether the service is in use. It remains the customers’ responsibility to connect the service. You are responsible for your internet use and security; therefore, Flip takes no responsibility for any data downloaded and/or the content stored on your mobile handset.

Flip reserves to right to charge a $10 SIM Card fee should the Service be terminated prior to activation.


4. Direct Debit

All mobile plans are available only on direct debit through a nominated Credit Card. Flip will send you a monthly invoice and will debit your credit card on the due date of your Flip invoice. A fee of $11.00 applies if the direct debit transaction is rejected. If you choose to change your Direct Debit details, please contact Flip Customer Service on 1300 354 788.


5. Additional Service charges

Additional charges apply for services such as 1900, 123 Sensis, International roaming and International calls. These rates are consistently changing therefore Flip is unable to determine the exact rates of these services. You may incur high usage charges on your Flip account when using 1900, 123 Sensis and International calls/Roaming from your Flip sim card.

Current mobile internet connection charges are included depending on the data limit in the plan. Mobile internet connection is then restricted until the end of the calendar month if data limit has been reached.


6. Mobile Internet Activation

Flip sim cards come with active mobile internet. In order for Flip to deactivate mobile internet, Flip must receive a request from the client.


7. Premium Services

Mobile premium services are content information and entertainment services that are delivered to your mobile phone that cost more than a standard SMS. There are many services you can purchase. These services include: mobile ringtones, mobile wallpaper, games, chat services, competitions, horoscopes, age-restricted content news, sports and weather updates music and video clips. Mobile premium services, often referred to as premium SMS/MMS/TXT, are offered using numbers starting with ‘191’, ‘193’-‘197’ and ‘199’. Mobile premium services in Australia are usually accessed by entering your phone number into an internet page or sending an SMS to the advertised number, which initiates the service to deliver the content to your mobile phone. Flip takes no responsibility for any third party contents or data downloaded that are received through a premium service. To Stop premium services on your phone, you need to reply ‘STOP’ to the number included in the message or on your bill. You will then receive a message from the premium content supplier confirming the cancellation of the service or you can give Flip a call on 1300 354 788 to arrange to have all premium 19 numbers blocked. For more information about premium service you can Visit the ACMA website by clicking here


8. International Direct Dial (IDD)

Flip Sim cards come with International Direct Dial restrictions. Prices are consistently changing. Current IDD rates are available here or can be obtained by contacting us. A bond of $250.00 may be required to activate International IDD. This bond may be held by Flip for a minimum of 3 months. International Roaming is not available with Flip SIM cards.


9. Mobile Exclusions

International Calls, 1900 calls, 123 Sensis calls or Directory calls, Call minder Operator calls and Premium SMS. It is the customer’s responsibility to manage these services as they may incur higher monthly bills.


10. Mobile number portability

Mobile number portability lets you keep your existing mobile number when changing service providers. Taking your number to another provider is known as ‘porting’. Your mobile number will be required to remain active during the process of porting.

Prior to porting your mobile number to Flip you must be aware of any contractual obligations or outstanding invoices with your current provider. Flip takes no responsibility of any charges with your current provider.

You can only port your number to Flip if you are the authorised customer, that is, the person who has the mobile service account with the existing provider. You understand any additional discounts, benefits and services from your current provider will not automatically be transferred or may no longer be available.


11. Termination and Suspension

You can terminate the Service by contacting us by telephone on 1300 354 788. In this case, cancellation is effective at the end of the current monthly subscription period and your Account will be closed and your access to the Service will be disconnected from this date. If you terminate the Service before the expiration of the term of a fixed term contract, you must pay the Service Fee for the remainder of the term as stipulated in your Account summary.

You can terminate the Service if any changes to these Terms have a materially detrimental effect on you by notifying us within 14 days of the date on which the changes are made. Your cancellation will be effective as of the date of the change to these Terms and notwithstanding anything to the contrary in these Terms you will receive a pro-rata refund for any amount already paid to us in respect of any period after that date.

We may suspend, restrict or cancel the Service immediately and without notice at any time if:

(a) you do not comply with these Terms;

(b) any payments you owe to us have not been paid within 14 days of their due date;

(c) you improperly use the Service;

(d) an authority, such as the ACMA, requests us to do so; or

(e) you use the Service other than for private, non-commercial use, or in a way that is inconsistent with these Terms or the requirements of our partners or suppliers; or

(f) you have failed to active the Service within 30 days from ordering.

Otherwise, Flip may suspend, restrict or cancel the Service on 30 days’ notice to you.

If we suspend your Account, you will still remain liable for all Service Fees during the suspension period.


12. Flip Services are subjected to Fair Use Policy.