Connecting Google Nest to NBN Network

If you are having trouble connecting your Google Nest to the NBN network, please follow the outlined simple self-help steps below. These instructions will guide you through updating your connection profile and power recycling along with necessary steps to hard reset your device as a last resort to fixing your connection issue.

Connection Profile Update Steps

STEP 1: Open the Google Home App
Google Home Icon

  • Launch the Google Home app on your mobile device.

STEP 2: Connect to Your Google Nest Device

  • Ensure the app is connected to your Google Nest device

Google Home App Connection Screen
STEP 3: Access Device Settings

  • Tap the Device Settings icon located at the top-right corner of the app

STEP 4: Go to Network Settings

  • In the Device Settings menu, select Network Settings

Network Settings Screen
STEP 5: Access Advanced Networking

  • Within the Network Settings, tap on Advanced Networking to view connection profile options

Advanced Networking Options
STEP 6: Enable IPv6

  • Toggle the IPv6 button to enable it. When you try to enable this you may see an error click ok and go back an enable it again.

WAN Connection Settings

  • Wait for 30 seconds to a minute and Test your connection to see if it has stabilized. If you are still not connected then proceed with Step 7 onwards to update the connection type.

STEP 7: Change the WAN Connection Type

  • Select WAN Connection to modify the connection type

WAN Connection Settings
STEP 8: Set Connection Type to DHCP

  • IMPORTANT: Before proceeding to changing the connection type you must UNPLUG the Ethernet cable from the Google Nest Router.

  • Change the connection type to DHCP

WAN Connection Settings