Flip Referral Program - Terms & Conditions

1. Who can participate?

The Referral Program is available to existing Flip customers with an active eligible Flip internet service and an account in good standing.

Employees, agents and representatives of Flip, and their immediate family members, may also participate.

2. How to make a referral

To refer someone to Flip:

1. Share your unique Flip referral code or referral link with them.
2. The person you refer must use your referral code or referral link when signing up for an eligible Flip internet service.
3. Their eligible internet service must become active before they will count as an Active Referral.

Mobile services are currently excluded from the Referral Program. If someone signs up for a Flip Mobile service using your referral code, this will not count as an Active Referral.

The person you refer must be a new Flip customer who has not previously registered for or used the relevant Flip service.

It is the participant's responsibility to ensure that their referral code is correctly entered during the sign up process. If the referral encountered any issues during the sign up;

• They may contact Flip to assign the referral code to the new account or
• If the account has an incorrect referral code.

You may amend the referral code by contacting Flip for this request within 7 days of the sign up.

See below the images on how to add the referral code:

3. Active Referrals

3.1

A referral becomes an Active Referral once the referred customer's eligible Flip internet service becomes active. Mobile services do not count towards your Active Referral total.

3.2

Each referred customer account counts as one Active Referral, even if that customer has more than one eligible Flip service.

3.3

Once acquired, an Active Referral does not expire as long as the customer you referred keeps their eligible Flip service active.

3.4

If your referral cancels their service at any time, your Active Referral count will be decremented on the last day of that month.

3.5

If your Active Referral count decreases, you can continue referring new customers to build your Active Referral count again and maintain or increase your Referral Saving.

3.6

Your Active Referral count is assessed on the last day of each month and determines the Referral Saving that will apply to the following billing period.

4. Referral Savings

The number of Active Referrals you maintain determines the Referral Saving you may receive.

Your available Referral Saving will depend on your eligible Flip service and plan.

4.1 Receiving 50% or 100% off

To receive a Referral Saving, you must be on the plan associated with that Referral Milestone.

If you are currently on a higher-value plan, you may need to downgrade to the applicable eligible plan to receive the 50% or 100% Referral Saving.

For example, reaching the number of Active Referrals required for 100% off an eligible 12/25 plan does not automatically provide 100% off a higher-speed plan. You will need to move to the eligible 12/25 plan if you wish to receive that Referral Saving.

Alternatively, if your Active Referral count qualifies you for a Referral Saving available on your existing plan, you may choose to remain on that plan and receive the applicable saving.

Any plan change remains subject to service availability and eligibility.

5. Keeping your Referral Saving

Your Referral Saving continues for as long as you maintain the required number of Active Referrals.

Your Active Referrals do not expire simply because time has passed.

However, if one of the customers you referred cancels their eligible Flip service, they will no longer count towards your Active Referral total.

If this causes your Active Referral count to fall below the number required for your current Referral Saving, your saving will be adjusted based on your new Active Referral count.

You can continue referring new customers at any time to increase your Active Referral count and work towards maintaining or increasing your Referral Saving.

Changes to your Active Referral count are assessed on the last day of each month and any applicable change to your Referral Saving will apply to the following billing period.

6. Accounts with multiple services

Referral Savings apply to one eligible internet service per customer account, unless Flip advises otherwise.

Having multiple eligible services does not multiply your Active Referral count or automatically apply your Referral Saving to every service on your account.

7. Other promotions and offers

Referral Savings cannot be combined with any other Flip promotion, discount or promotional offer.

If you are currently receiving another promotion or discount, you may need to choose between that offer and your Referral Saving.

Where applicable, Flip will advise you of your options before changing the promotion or Referral Saving applied to your account.

8. Referral Program restrictions

You must not:

• refer yourself;
• create duplicate or false accounts;
• engage in fraudulent or misleading activity to increase your Active Referral count; or
• use spam or unsolicited communications to distribute your referral code or referral link.

Flip may remove referrals or disqualify a customer from the Referral Program where we reasonably believe there has been misuse, fraud or a breach of these Terms & Conditions.

Referral Savings cannot be transferred to another person, exchanged or redeemed for cash.

9. Referral disputes

If there is a dispute regarding the eligibility or validity of a referral, Flip may investigate the referral and request further information from you or the person you referred.

Flip will determine referral eligibility at its sole discretion and its decision will be final and binding.

10. Changes to the Referral Program

Flip reserves the right to change, suspend or withdraw the Referral Program or amend these Terms & Conditions at any time.

Where required, Flip will provide notice of changes in accordance with applicable laws and our terms.

11. Privacy

Flip may collect and use personal information as reasonably necessary to administer the Referral Program.

Personal information will be handled in accordance with the Flip Privacy Policy.

12. Questions or missing referrals

If you believe a referral has not been recorded correctly, please contact Flip Customer Support.

We may need information from you or the person you referred to investigate the referral.

For more information, please refer to the applicable Flip service Terms & Conditions and Privacy Policy.

By participating in the Referral Program, you acknowledge that you have read, understood, and agreed to these conditions. For any questions or concerns, please contact our customer service team at enquiries@flipconnect.com.au.