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Outages

We know staying connected is important. If you're looking for information about significant outages that may have affected your service, the Carriers we use maintain public outage registers with details of significant outages and restoration activities. Flip also will also notify you by SMS and/or email for unplanned outages.

View Network Outage Registers

Select a network below to view its outage register:

nbn delivery partner Swoop View outage register
Opticomm outages View outage register

What information is available?

These outage registers may include information such as:

When the outage started and ended
Areas that were affected
Services impacted (mobile, broadband, voice services, etc.)
The duration of the outage
General information about the cause of the outage
Restoration and resolution details

Need help right now?

If you're currently experiencing issues with your service:

Check our current network status information
Restart your equipment if appropriate
Contact our Support Team for assistance

Our team can help determine whether there is an active fault affecting your service and guide you through any troubleshooting steps.

About this information

The outage registers linked above are maintained by the relevant network carriers. Information is published and updated by those operators in accordance with applicable telecommunications industry requirements.

1300 354 788

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